| 1. |
You have friends that are NOT customers
or clients.
|
| 2. |
Most of your clients ARE friends in
the loose sense of the word.
|
| 3. |
You occasionally advise prospects
that your product is not the best for them and mean it
(it is not a cute take-away ploy).
|
| 4. |
You know a lot more about your clients
than just what products they buy from you.
|
| 5. |
You correspond with your prospects
and clients about subjects other than the products they
buy from you.
|
| 6. |
You ask a lot of questions of your
prospects.
|
| 7. |
You learn what is important to your
prospects (their values) prior to selling them.
|
| 8. |
You learn what might be missing for
your prospects before selling them.
|
| 9. |
You listen.
|
| 10. |
You listen without prejudging.
|
| 11. |
You listen without jumping to conclusions.
|
| 12. |
You listen without interrupting.
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| 13. |
You listen for what they really want.
|
| 14. |
You listen for what they don't really
want.
|
| 15. |
You listen for what they are afraid
of.
|
| 16. |
You listen for what they may not be
telling you.
|
| 17. |
You speak on their level, at their
speed, in their tone, at their volume, using a similar
vocabulary.
|
| 18. |
You focus on them. Nothing about you
is important here.
|
| 19. |
You offer what you have based on what
they really want or need, not based on what you need
to sell today.
|
| 20. |
You allow people to buy versus manipulating
them into deciding to do what you want.
|
| 21. |
You allow people their opinions, concerns
and objections without arguing or making them wrong.
|
| 22. |
You are proactive in "Listening
Through Objections" (if you do not know exactly
what this is, you probably don't).
|
| 23. |
You allow people to buy you as
much as your product.
|
| 24. |
You follow up exactly as promised.
|
| 25. |
You allow for earning a new friend
even if there is no sale.
|
| 26. |
You follow up systematically at least
once a week for the first month and then at least once
every 3 months forever to maintain your place in their
mind.
|
| 27. |
You look for ways to be of service,
both in the use of the product and any other way in their
life to build value and relationship.
|
| 28. |
You tell stories to help your prospect
see and feel the value of the product.
|
| 29. |
Your enthusiasm for the product shows
through powerfully.
|
| 30. |
You use appropriate humor to enroll
them.
|
| 31. |
Your prospects end up buying because
they like and trust you. The reason is often stronger
than any connection they have to the benefits of your
product.
|
| 32. |
Your prospects feel like they can
tell you the truth about their product experiences after
the sale.
|
| 33. |
Your prospects offer you referrals.
|
| 34. |
You relentlessly ask for referrals.
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| 35. |
You continue selling after the sale
to ensure they feel great about their decision.
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| 36. |
You love the art of selling.
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| 37. |
You use the products or services yourself
and love what you sell.
|
| 38. |
You have enough current customers
to keep you in business for 10 or more years.
|